Frequently Asked Questions

Everything you need to know about your Audien Hearing experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the United States. Expedited shipping options are available at checkout if you need your devices sooner.

What is your return policy?

We offer a 45-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund within 45 days of delivery.

Are Audien Hearing devices covered by a warranty?

Yes, all our products come with a 1-year manufacturer's warranty that covers defects in materials and workmanship.

Do I need a hearing test to purchase?

No, our devices are designed to be ready-to-use out of the box. You do not need a prescription or a professional hearing test to order from us.

How do I charge my hearing devices?

Most Audien models are rechargeable. Simply place them in the provided charging case overnight, and they will be ready for a full day of use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment plans through our financing partners.